SuperDial & Omega Healthcare Join Hands to Advance Voice AI Automation for RCM

SuperDial’s voice AI technology will be integrated with Omega Healthcare’s Agentic AI platform, combining automational capabilities with RCM expertise to enhance efficiency and accelerate claim-related processes for healthcare providers

Superdial, a global healthtech company focusing on voice AI-automation, has announced a partnership with Omega Healthcare to expand the use of artificial intelligence–driven voice automation across healthcare revenue cycle operations.

The partnership seeks to enable healthcare organization streamline administrative workflows, particularly in key areas such as payer communications, claims follow-ups, and other repetitive revenue cycle management (RCM) tasks.

Under the partnership, SuperDial’s voice AI technology will be integrated with Omega Healthcare’s Agentic AI platform, combining automational capabilities with revenue cycle management (RCM) expertise to enhance efficiency and accelerate claim-related processes for healthcare providers.

Super Dial develops Voice AI agents designed to automate high-friction phone calls for healthcare organisations. The company’s and SOC 2 Type 2-compliant voice AI agents manage outbound calls from healthcare providers and billing teams to insurance companies.

In addition, these agents are designed to navigate complex phone menus, remain on hold when required, and conduct live conversations with payer representatives, which is expected to help healthcare staff avoid time-consuming and repetitive manual interactions.

Further, the AI agents also support key revenue cycle and administrative tasks such as benefits verification, prior authorizations, claim follow-ups, provider data validation, credentialing, and enrollment.

Commenting on the new partnership, Sam Schwager, CEO of SuperDial. “By partnering with Omega Healthcare, we can bring end-to-end voice AI agents to more organizations faster, combining deep workflow integration with key capabilities like IVR tree navigation, phone number lookups, and embedding RCM context at call time.”

Reflecting similar thoughts, Anurag Mehta, CEO and Co-Founder of Omega Healthcare, said, “Omega Healthcare typically develops its own AI technology solutions; however, we found significant value and a ‘time to market’ advantage by working with SuperDial. Together, we are rapidly expanding the use of voice automation to help our customers receive critical payer information faster, reduce operational strain on billing teams, and reimagine revenue cycle workflows to ultimately deliver breakthrough results.”

Founded in 2003, Omega Healthcare is an AI-driven healthcare solution company that works with organisations across the healthcare ecosystem to optimize revenue operations. Through its flagship Omega Digital Platform, which combines AI capabilities with human expertise, the company delivers technology-enabled solutions to enhance operational efficiency.

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