Sharecare Teams up with AWS to Launch AI-based Health Navigation Platform
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The new AI platform is aimed at simplifying healthcare navigation by enabling users to assess their symptoms, verify insurance eligibility, and identify care options
US-based Sharecare has partnered with Amazon Web Services (AWS) to support the launch of AskMD by Sharecare, an AI-powered health navigation platform designed to help people understand their symptoms, check insurance eligibility, and identify care options
The new AI platform is aimed at simplifying healthcare navigation by enabling users to assess their symptoms, verify insurance eligibility, and identify care options while enabling users to connect with in-network providers, access community resources, and take proactive preventive health measures.
The collaboration combines Sharecare’s deep experience in healthcare engagement and navigation with the cloud infrastructure capabilities and generative AI expertise of AWS Professional Services
Built on AWS, AskMD leverages Agentic AI technologies, with AWS serving as Sharecare's exclusive cloud provider for the platform as it prepares for commercialization.
Additionally, Sharecare will leverage multiple AWS services, including Amazon Bedrock, enabling Sharecare to access, evaluate, and orchestrate several foundation models through a single governed application programming interface.
The platform also uses Amazon Bedrock Guardrails, which Sharecare said provides configurable content filtering and policy enforcement to apply clinical safety and content policies across AskMD interactions.
By combining conversational AI with insurance-aware navigation, AskMD is designed to guide individuals from health-related questions to appropriate next steps while augmenting and not replacing the role of licensed clinicians.
Commenting on the partnership, Jeff Arnold, co-founder and executive chairman at Sharecare, said, “AskMD was created to close that gap, and building it on AWS gives us the flexibility, security, and reliability to orchestrate the right AI capability for every step of a person’s health journey, at scale and with confidence. We are bringing to bear more than 15 years of Sharecare’s health assets, data, and trusted client relationships powered by AWS to deliver the kind of guidance people have never had before but have always needed.”
As part of the collaboration, Sharecare is deploying a range of advanced capabilities through its AskMD platform to enhance personalized healthcare navigation and engagement.
The platform will provide personalized health guidance powered by Amazon Bedrock’s multi-model orchestration and Sharecare’s clinical knowledge, helping individuals better understand symptoms, assess health risks, and determine appropriate next steps.
It will also enable insurance-aware navigation powered by real-time insurance eligibility and payer data integrations.
Additionally, the platform is intended to connect users to in-network providers and virtual care services and provide evidence-based health education by combining Sharecare’s proprietary clinical content library with Amazon Bedrock’s hybrid retrieval and in-context reasoning capabilities.
Further, users are also expected to benefit from portable health summaries structured using FHIR data standards and securely stored on AWS, enabling easier access to and sharing of critical health information while reducing administrative burden.
To support long-term wellness, the platform incorporates behavioral engagement tools designed to encourage preventive care and support participation in personal health management
These capabilities are powered by enterprise-grade privacy and security measures, including Amazon Bedrock Guardrails, AWS Identity and Access Management (IAM), and Sharecare’s HITRUST-certified security framework, intended to ensure trusted and secure access to health information.
Speaking on the latest development, Dr. Rowland Illing, chief medical officer and director, Healthcare and Life Sciences, at AWS, said, “Using Amazon Bedrock and other cloud services from AWS, AskMD can now integrate FHIR health records and live insurance APIs securely to help match people to providers and answer health questions in a simple conversational format.”
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