From Single Patients to Connected Care: Rethinking Digital Health in India
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Dr Stephen K Mathew, COO, Sringeri Sharada Equitas Hospital, Chennai
Walk the corridors of any government medical college or mid-tier private hospital in India, and the first thing you notice isn’t clinical activity - it’s people. Waiting areas overflow not with lone patients but with clusters of two, five, sometimes ten family members. An elderly man recovering from bypass surgery may have his son managing insurance paperwork, his daughter-in-law coordinating with nurses, and his brother-in-law relaying updates to relatives in another city. A woman admitted for a complicated pregnancy may have her mother, mother-in-law, and husband rotating through in shifts, each carrying different fragments of information, each asking the same questions to different nurses, each making independent decisions about food, medication access, and financial approvals.
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