UnityAI Secures USD 8.5 Mn to Expand Agentic AI Workforce for Healthcare Operations

The system uses AI-powered voice and workflow automation to communicate directly with patients, confirm appointments, coordinate referrals, and complete tasks without constant human oversight.

UnityAI, a Nashville-based startup, has raised USD 8.5 Mn in Series A funding to expand its agentic AI platform designed to automate healthcare operational workflows such as patient scheduling, outreach, and staffing coordination.

The funding round was led by Third Prime, with participation from Nashville Capital Network, Whistler Capital Partners, Company Ventures, Max Ventures, and other existing investors. With this latest round, UnityAI has now raised a total of USD 15 Mn since its founding.

UnityAI has developed what it describes as an “agentic AI workforce,” a system of autonomous software agents that can plan and execute operational tasks. In healthcare settings, these AI agents manage workflows including appointment scheduling, patient follow-ups, referral coordination, insurance verification, patient intake, and inbound call handling. The company also applies the technology to staffing operations such as shift planning, PTO management, and workforce capacity optimization.

UnityAI’s platform attempts to address healthcare operational challenges by automating the “last mile” of patient engagement, where many operational breakdowns occur.

The system uses AI-powered voice and workflow automation to communicate directly with patients, confirm appointments, coordinate referrals, and complete tasks without constant human oversight.

“What holds healthcare back rarely happens inside the exam room, but instead is everything that determines whether a patient gets there at all,” said UnityAI Co-founder and CEO Edmund Jackson.

“When the right patient meets the right clinician at the right time, consistently and reliably, care works the way it’s meant to. That’s the coordination our agents deliver – continuously optimizing how patients and providers come together,” he added.

The company says its agentic AI system is already operating at scale. UnityAI reports that its agents handle more than 300,000 patient interactions each month across hundreds of healthcare sites, including specialty care groups such as Tennessee Oncology and behavioral health provider Peregrine Health.

Through its partnership with Peregrine, the companies have deployed a virtual care navigator named Emma that helps guide patients through engagement and care coordination processes.

“Crossing the ‘last mile’ – actually engaging a person through voice AI to complete a task – has shifted us from simply optimizing workflows to operating them autonomously,” Jackson noted.

Investor Wes Barton, general partner at Third Prime, said the company has demonstrated the ability to deploy agentic AI systems reliably in real healthcare environments. “UnityAI keeps work moving in environments that are unpredictable, high-volume, and constantly changing,” Barton said.

The new funding will be used to expand UnityAI’s go-to-market efforts and further develop its agentic AI technology.

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