The Digital Front Door: Redefining Patient Experience Across India’s Care Journey
Healthcare access is no longer defined only by the availability of hospitals, doctors, and diagnostic facilities. Increasingly, it is also shaped by how easily patients can find the right services, book appointments, access medical records, receive treatment, and manage follow up care. This is where the concept of the digital front door is gaining importance.
A digital front door is a connected digital entry point through which patients can discover, access, and manage healthcare services. It may include hospital applications, websites, patient portals, WhatsApp-based services, and teleconsultation platforms. The objective is to connect different stages of the patient journey through a more coordinated experience.
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