Tata Main Hospital Enhances Online Healthcare Services

These measures are expected to enhance both patient experience and operational efficiency, setting a benchmark for digitally enabled care in public-interest hospital systems.

Tata Main Hospital (TMH) in Jamshedpur has enhanced patient care and operational efficiency by introducing new facilities, including an online in-patient payment system and a single-point admission counter (SPAC), marking a significant step in expanding online healthcare services.

The initiatives reflect a broader shift in hospitals across India toward online healthcare solutions that simplify administrative processes and allow patients and caregivers to focus more on treatment and recovery.

Established as one of the leading tertiary care hospitals in the region, Tata Main Hospital serves patients from Jharkhand, Odisha, West Bengal, and neighbouring states. Over the years, it has steadily incorporated technology-driven solutions, reflecting a growing recognition that online healthcare tools play a critical role in improving access, transparency, and patient satisfaction.

TMH said the introduction of online payments places it among the early adopters of such digital healthcare services in the country and the first in Eastern India to implement this system at scale for inpatient services.

Payments can be made securely using smartphones or laptops by scanning a QR code, making the process accessible and time-efficient. The platform supports multiple payment modes, including debit cards, credit cards, net banking, and UPI, aligning with the growing adoption of digital payments in India’s healthcare sector.

Speaking on the development, Dr Vinita Singh, general manager of medical services at TMH, said the new facilities are part of the continuous efforts to integrate advanced healthcare services with digital convenience and improved amenities.

Hospital officials said the initiative is particularly beneficial for attendants and family members managing long hospital stays, where frequent billing interactions can add stress.

To ensure smooth adoption, QR code standees will be placed across all wards, supported by clear Standard Operating Procedures (SOPs) to guide users through the online payment process.

The hospital expects this to reduce congestion at billing counters and improve workflow efficiency for staff.

The hospital said these measures are expected to enhance both patient experience and operational efficiency, setting a benchmark for digitally enabled care in public-interest hospital systems.

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