Tata 1mg Partners with ClickPost to Automate Medicine Delivery with AI-Driven Logistics

The collaboration has resulted in a 10% improvement in delivery speed, improving patient experience and ensuring reliability at scale as healthcare demand continues to rise.

Tata 1mg, India’s leading e-pharmacy platform, has announced a strategic partnership with ClickPost, a logistics intelligence platform, to automate and optimize its medicine delivery operations using AI-driven Performance-Based Courier Allocation (PBA).

The collaboration has resulted in a 10% improvement in delivery speed, improving patient experience and ensuring reliability at scale as healthcare demand continues to rise.

For patients managing chronic conditions, timely delivery of medicines is critical. Tata 1mg emphasized that reliability in logistics is a key part of quality healthcare delivery. The 10% increase in delivery speed has been especially beneficial for chronic medication shipments, where consistency plays a vital role in maintaining treatment routines. The improvement has also contributed to a measurable rise in the company’s Net Promoter Score (NPS).

Before integrating ClickPost’s AI-led PBA system, Tata 1mg relied on manual shipment assignments without real-time visibility into carrier performance. This process often delays fulfillment. With ClickPost’s automation, the company can now allocate couriers instantly based on real-time metrics such as delivery speed, success rate, and reliability, eliminating manual intervention.

“After using ClickPost's AI automation, we’ve seen a significant increase in delivery success, and customers are now receiving their medicines faster. The improvement has led to a more efficient supply chain and a noticeable uplift in our customer experience and NPS,” said Abhinav Johary, AVP - Supply Chain Operations, Tata 1mg.

These enhancements have shown the greatest impact in metro express lanes and chronic medication deliveries, where timeliness is crucial. “Healthcare delivery demands precision. Medicines cannot arrive late and meet the highest standards of reliability. The improvement Tata 1mg has achieved shows what’s possible when you move from manual allocation to AI-led adaptive systems that respond to real-time performance data,” said Naman Vijay, Co-founder and CEO of ClickPost.

The implementation of PBA marks part of Tata 1mg's ongoing efforts to ensure reliable medicine delivery at scale. The company currently manages a catalogue of over 800,000 products and serves millions of customers across India, with continued investment in technology to enhance operational efficiency and patient care.

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