Hartford HealthCare, K Health Launch PatientGPT to Integrate AI With Medical Records

Currently in a limited beta rollout, PatientGPT aims to provide patients with trusted, personalized responses to basic health questions while offering a seamless connection to care.

Hartford HealthCare (HHC) and clinical AI company K Health have launched PatientGPT, an AI tool integrated directly into HHC’s patient portal and app. Currently in a limited beta rollout, PatientGPT aims to provide patients with trusted, personalized responses to basic health questions while offering a seamless connection to care.

Unlike generic AI models, PatientGPT operates with full access to each patient’s secure medical records. This allows the system to translate complex lab results into plain language, identify potential medication interactions, and generate concise summaries for the patient’s primary care team.

The platform also addresses a key limitation of standard AI health tools: the “dead end.” If a patient’s inquiry indicates the need for professional care, PatientGPT immediately directs them to HHC’s 24/7 virtual care network or allows scheduling of in-person visits. This integration bridges the gap between digital triage and human clinical care.

“The question isn’t whether AI will shape healthcare, it’s about how we do it in a safe, transparent way, inside a health system that connects to your medical records and your care team,” said Allon Bloch, CEO and Co-Founder of K Health.

PatientGPT is designed with strict safeguards. The AI does not diagnose or prescribe and operates within a multi-agent review system that checks outputs against clinical guidelines to prevent errors or hallucinations. Patient data is kept secure and is not used to train external AI models.

By embedding AI directly into the patient portal, HHC and K Health aim to make digital health interactions more actionable, reducing patient uncertainty and enabling timely access to clinicians.

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