Oracle Integrates AI into Patient Portal to Simplify Medical Records

The updates are expected to be generally available in 2026, pending regulatory approvals.

Oracle is introducing new AI capabilities to its Health Patient Portal, allowing patients to access simplified explanations of their medical records and interact directly with the system to clarify information.

The updates are expected to be generally available in 2026, pending regulatory approvals.

The AI-enabled portal will allow users to ask questions such as, “What does this abbreviation mean?” or “What was the result of my latest cholesterol test?” The system delivers context-aware answers instantly, helping patients understand complex medical data and manage their care.

“Delivering ChatGPT-like conversational experiences in the Oracle Health Patient Portal - built on OpenAI frontier models and within Oracle’s secure safeguards - demonstrates how responsible AI can empower patients with more information about their health,” said Seema Verma, executive vice president and general manager, Oracle Health and Life Sciences. “With advanced conversational AI embedded across a patient’s comprehensive medical record, people can be more proactive in managing their care by asking questions and gaining a deeper understanding of their health. This level of engagement is crucial in helping to keep patients on track with their treatment plans, ultimately supporting better outcomes and a more personalized healthcare experience that builds greater patient satisfaction.”

Patients will be able to use AI to explain complex lab results, simplify medical terminology, prepare questions for doctor visits, draft messages to clinicians, and schedule follow-up appointments. For instance, the portal can clarify unfamiliar values such as “eGFR: 52” or translate terms like “hypertensive heart disease” into plain language. Users can also ask questions related to recent lab results and prescriptions, improving readiness for consultations with their healthcare team.

The AI-powered system, built on OpenAI models, does not store personal medical data or generate diagnoses, medications, or treatment recommendations. Instead, it focuses on simplifying information to enhance patient understanding. AI-generated text is highlighted visually and cites information sources to maintain transparency.

These capabilities build on Oracle’s recently released AI-enabled electronic health record (EHR), which allows clinicians to access tools and patient information efficiently while remaining present during interactions. The integration of conversational AI into the patient portal marks the next step in extending AI across healthcare applications.

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