Epic Rolls Out AI Charting as Built-In AI Adoption Accelerates Across Its EHR Platform

AI Charting listens during patient visits, drafts clinician notes in real time, and queues up orders based on the conversation.

Epic Systems has rolled out AI Charting, a new built-in ambient documentation feature for its electronic health record platform, as competition intensifies among health IT vendors to expand artificial intelligence capabilities at scale.

The company highlighted the release during its Winter Cool Stuff Ahead customer event on Feb. 4, alongside updates on the growing adoption of its AI tools for clinicians, patients, and hospital operations. AI Charting listens during patient visits, drafts clinician notes in real time, and queues up orders based on the conversation.

Epic CEO Judy Faulkner first announced the technology at the company’s Users Group Meeting (UGM) in August, positioning it as part of Epic’s ongoing collaboration with Microsoft. According to Epic, the feature leverages multiple AI models accessed through the Microsoft Azure platform.

By handling documentation during the encounter, AI Charting is designed to reduce after-hours work and allow clinicians to stay focused on patient interactions. The feature also allows clinicians to personalize note structures using voice commands, including formatting sections such as the history of present illness.

AI Charting is part of Epic’s broader AI Scribe suite, known as Art for Clinicians. During UGM in August, Epic also introduced Penny, a generative AI copilot for revenue cycle management, and Emmie, an AI assistant designed to help patients schedule visits and prepare for care. The company also unveiled its medical foundation model, now called Curiosity, and a consumer hub known as MyChart Central.

Epic says adoption of its AI tools is scaling rapidly. According to the company, 85% of Epic customers are now live with generative AI across Art, Emmie, and Penny. Its Insights feature, which summarizes patient medical histories to help clinicians prepare for visits, is now used more than 16 million times per month—nearly three times higher than usage reported in November 2025.

More than 200 healthcare organizations are using Penny to automate professional billing coding, Epic said, with many reporting over a 20% reduction in coding-related denials. The tool is also being used to generate medical necessity denial appeals 23% faster.

Epic is also expanding Emmie to provide conversational assistance within MyChart and via text messaging. Patients can use the tool to schedule appointments, review and pay bills, set up payment plans, and generate reimbursement statements. Epic said customers are seeing sustained reductions in billing-related customer service inquiries as patient self-service increases.

The rollout comes as investment and competition in healthcare AI continue to intensify, particularly in ambient documentation, which has emerged as one of the fastest-adopted AI use cases in healthcare.

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