MultiCare Health System Selects Ambience Healthcare for Enterprise AI Deployment

The deployment will extend to approximately 1,500 clinicians across the health system.

MultiCare Health System has selected Ambience Healthcare for an enterprise-wide deployment of ambient artificial intelligence technology following a year-long evaluation involving more than 550 clinicians across 20 specialties.

The deployment will extend to approximately 1,500 clinicians across the health system.

According to MultiCare, the evaluation compared three leading AI vendors in a head-to-head assessment focused on clinician efficiency, adoption, and financial outcomes. Ambience Healthcare emerged as the top-performing solution, reporting a Net Promoter Score (NPS) 63 points higher than the next closest competitor during the pilot phase.

A key factor in the selection was the impact on clinical documentation time. MultiCare reported that clinicians using Ambience experienced a 33% reduction in overall documentation time. More notably, after-hours documentation—commonly referred to as “pajama time”—was reduced by 38%. After-hours charting is widely associated with clinician burnout and workforce attrition.

Adoption metrics during the pilot phase were also cited. MultiCare reported a 92% adoption rate among participating clinicians, a figure observed during the evaluation period rather than post-deployment.

Beyond workflow efficiency, the health system reported measurable financial and coding-related outcomes tied to the AI tool’s use. According to pilot data, clinicians using Ambience recorded a 5% increase in work relative value units (wRVUs), a commonly used indicator of clinical revenue productivity. The system also reported an 11% increase in documented Hierarchical Condition Categories (HCCs), which play a role in risk adjustment and reimbursement under value-based care models.

Ambience Healthcare’s platform functions as an ambient documentation tool while incorporating coding-aware capabilities, enabling the system to identify and capture clinical complexity during patient encounters. MultiCare cited this feature as a differentiator during the evaluation.

“We weren’t interested in hype. We wanted proof,” said Dr. Todd Czartoski, Chief Physician Executive at MultiCare Health System. “Ambience didn’t just perform well, it was the clear favorite.”

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