Epic Expands AI Capabilities Across EHR, Clinical, Patient & RCM Solutions

The company’s AI initiatives span clinical documentation, revenue cycle management (RCM), patient-facing solutions, operational workflows, and clinical trial management.

Epic is accelerating integration of artificial intelligence across its electronic health record (EHR) platform, unveiling a range of AI tools aimed at clinicians, patients, and healthcare operations at its annual Users Group Meeting.

The company’s AI initiatives span clinical documentation, revenue cycle management (RCM), patient-facing solutions, operational workflows, and clinical trial management.

CEO Judy Faulkner highlighted the scale of Epic’s efforts, saying, "Some of them are completed or in process, and some of it will be permeating every area of our software."

Faulkner emphasized the potential impact on healthcare delivery, saying, "We are combining the intelligence and curiosity of the human being with the investigative capabilities of gen AI. And then for the data, there's the EHR, the patient's medical record, and integrated with the patient's MyChart. Then there is the Health Grid, plus the learnings from Cosmos's huge amount of high-quality patient data. Instead of calling it artificial intelligence, we're calling it healthcare intelligence. We think these are going to make significant changes."

Epic introduced several AI tools, including Art for Clinicians, an AI scribe; Penny for revenue cycle management; and Emmie, a patient-facing assistant. Emmie can schedule visits, explain results, and provide guidance, while Art prepares tailored patient summaries and taps into the Cosmos platform for diagnostic insights.

The company is partnering with Microsoft to develop AI charting technology. "At Microsoft, we believe AI can shape a future for everyone on the planet to live healthier. Our ongoing collaboration with Epic supports our vision to help transform the healthcare experience through innovation that delivers meaningful outcomes," said Joe Petro, corporate vice president of Microsoft Health & Life Sciences Solutions and Platforms.

Revenue Cycle and Operational AI

Epic is deploying AI to improve RCM efficiency, including coding and denial appeals. Ryan Krause, product informatics at Epic, said, "There are a lot of payer hoops that our customers have to jump through to ensure their claims get paid. We're at this really interesting point now where we've got generative AI that can read both structured and unstructured data to make our customer sites much more efficient in things like coding and getting those bills out the door and getting them paid."

The company also previewed Cosmos AI, trained on 115 billion medical events to simulate patient trajectories and predict future health risks.

Seth Hain, senior vice president of R&D, said, "We started by comparing to traditional predictive models like a 30-day readmission model, and we built multiple Cosmos AI models, each learning from more and more patient data. As theorized, they improved, ultimately performing as well or better than those traditional models, and that is just one of 78 tests we've run so far.

Cosmos AI will be available to researchers and data scientists, with early applications in discharge planning and predictive health risk assessment. Epic also announced plans for clinical trials management and outbreak monitoring systems leveraging its data infrastructure.

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