API Holdings Taps IBM Instana for AI-Driven Observability Across Healthcare Platforms

The deployment aims to enhance application monitoring, incident resolution, and overall system performance across its digital healthcare platforms.
API Holdings, the parent company behind PharmEasy, Thyrocare, and Retailio, has partnered with IBM to implement AI-powered observability through IBM Instana. The deployment aims to enhance application monitoring, incident resolution, and overall system performance across its digital healthcare platforms.
With the integration of IBM Instana, API Holdings has established real-time, full-stack observability across its microservices infrastructure. According to the company, this has resulted in a 30% reduction in Mean Time to Resolution (MTTR) for system incidents.
The move also improves developer productivity by enabling quicker issue detection and resolution.
“IBM Instana has become our command center for incident management – intuitive, developer-friendly, and powerful. From real-time alerts to precise root cause analysis, it plays a central role in maintaining our application uptime, ultimately enhancing customer trust. A high confidence in application monitoring and uptime has made more time for our tech teams to innovate and perform higher value work, such as rapidly launching new services on its platforms,” said Vivek Kumar Singh, Vice President of Engineering, API.
The observability solution is currently deployed across API’s three core operations: PharmEasy, Thyrocare, and Retailio. It enables continuous monitoring of essential applications and integrates with existing automation and collaboration systems, facilitating immediate alerts and rapid incident management.
Highlighting the impact of this collaboration, Viswanath Ramaswamy, Vice President, Technology, IBM India & South Asia, said, “Succeeding in today’s competitive digital healthcare sector demands always-on performance and instant incident resolution. Our work with API exemplifies how having insights-driven visibility of application and infrastructure environments can enable healthcare businesses to drive productivity, innovate at pace, stay resilient, and continually deliver value to customers.”
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