TeleVox Unveiled SMART Agent, AI-powered Virtual Assistant at HIMSS'25

SMART Agent utilized a dynamic knowledge base to respond to patient inquiries through phone, text, or online chat.

TeleVox showcased its newest product, SMART Agent, an AI-powered virtual assistant designed to enhance patient experiences, at HIMSS 2025, which took place from March 3-6 in Las Vegas.

SMART Agent utilized a dynamic knowledge base to respond to patient inquiries through phone, text, or online chat. 

As part of West Technology Group, LLC, managed by affiliates of Apollo Global Management, TeleVox offered solutions for omnichannel patient relationship management (PRM).

"Revolutionizing Contact Center Efficiencies and Patient Experiences with AI-Powered Technology" on Wednesday, March 5, 2025, at 11:30 AM PST.

"For the benefit of your patients and your staff, it's time for healthcare organizations to get smarter about their use of AI for patient relationship management," Vijay Verma, Vice President of Product said. 

"At HIMSS, we look forward to showcasing how TeleVox's SMART Agent streamlines operations, improves staff efficiency, and enhances overall patient satisfaction."

In addition to demonstrating SMART Agent at booths 4618 and C3718-04, located in the Patient Engagement 365 Pavilion at Caesar's Forum, TeleVox highlighted the product's capabilities in automating tasks and providing self-service options for patients, thereby reducing staff workload.

SMART Agent integrated services from TeleVox and Mosaicx, two brands under West Technology Group. 

This collaboration enhanced their offerings, featuring advanced voice technology and generative AI capabilities for SMS and chat. The combined expertise was expected to strengthen their market position and facilitate future growth.

Additionally, TeleVox co-sponsored the HIMSS25 Blood Drive, encouraging attendees to donate blood, learn about their blood type, receive a mini-physical, and earn a free gift while supporting community health initiatives.

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