Teladoc Launches Wellbound, a Mental Health-Centric Employee Assistance Program

Wellbound services will be available to employees beginning January 1, 2026.

Teladoc Health has launched Wellbound, a new employee assistance program (EAP) designed for U.S.-based employers and health plan clients. The program incorporates services from BetterHelp.

EAPs typically offer short-term support to employees and their families, intending to address immediate mental health needs and reduce workplace absenteeism. Teladoc claims that traditional EAPs are not working effectively due to fragmented user experiences and highlights Wellbound as a solution to this gap.

According to Teladoc, the new program offers access to virtual and in-person therapy, teen and couples counseling, 24/7 crisis lines, psychiatry and medication management, coaching, and self-guided tools. It also includes additional non-healthcare benefits like financial planning, legal consulting, and child and elder care support.

“Grounded in a best-in-class comprehensive mental health solution, Teladoc Health’s EAP empowers organizations to deliver consistent, high-impact support that meets the evolving needs of today’s workforce—strengthening resilience, promoting long-term wellness, and delivering measurable results,” said Matthew Sopcich, SVP of Mental Health Solutions at Teladoc Health. “And the real power lies in our ability to do it seamlessly, making it easier for employees to find, access, and engage with the support they need in the moment—and for long-term health and wellness.”

Teladoc emphasizes continuity of care, stating that Wellbound allows employees to continue with the same counselor even after their EAP benefits end. The company also reported that its enrollment rates are two to three times higher than traditional EAPs, and over 70% of members experience reduced mental health symptoms after 12 weeks of care.

Wellbound services will be available to employees beginning January 1, 2026.

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