Mumbai Civic Healthcare Goes Digital as BMC Launches Health Chatbot

The chatbot will provide citizens with access to verified health-related information, including disease awareness, preventive care, public health campaigns, and details of nearby healthcare facilities.

The Brihanmumbai Municipal Corporation (BMC) has launched a health chatbot as part of its efforts to strengthen digital public healthcare and improve access to civic health services for citizens.

The digital service was inaugurated by State Minister for Information Technology and Cultural Affairs and Mumbai Suburban District Guardian Minister Ashish Shelar. The initiative marks another step in BMC’s broader push to integrate technology with civic healthcare delivery.

As part of its digital transformation drive, the chatbot will provide citizens with access to verified health-related information, including disease awareness, preventive care, public health campaigns, and details of nearby healthcare facilities. 

BMC Commissioner and Administrator Bhushan Gagrani said the initiative aligns with the civic body’s vision of making public health information easily accessible through digital platforms. He noted that technology-driven services would help save time and support citizens during healthcare emergencies.

Through the chatbot, users can access information related to online OPD appointment registration, health certificates, licensing procedures, birth and death certificates, marriage registration, disability certificates, and maternity home licences.

The online registration facility for health centres is expected to reduce waiting times and improve convenience.

In the coming months, the chatbot will also provide information on state and central government health schemes. The BMC further plans to introduce a dedicated healthcare website, along with OPD and bed-availability dashboards, to simplify access to health services and real-time information for residents of Mumbai.

The chatbot is available on the mobile number 9892993368.

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