Infinitus, Cisco’s Outshift Collaborate to Advance Interoperable AI Agents in Healthcare

The collaboration aims to address administrative inefficiencies by introducing a secure, distributed orchestration layer for AI in healthcare systems.

Infinitus Systems, a healthcare communications partner managing over 100 million minutes of clinical and administrative conversations, has announced a partnership with Outshift by Cisco to enhance healthcare operations through interoperable AI agents.

The collaboration aims to address administrative inefficiencies by introducing a secure, distributed orchestration layer for AI in healthcare systems.

Healthcare staff and clinicians continue to manage large volumes of repetitive administrative tasks, from patient communication to prior authorization and insurance verification. Infinitus’ AI agents are designed to automate and accelerate these communication-heavy workflows—such as fax handling, phone calls, and voicemails—that often delay care and strain operational capacity. According to the company, processes that previously required 24–48 hours can now be completed in a matter of seconds or hours, helping improve both access and experience for patients and providers.

Through this collaboration, Infinitus is working with Outshift by Cisco to scale its AI capabilities across healthcare organizations by orchestrating multiple interoperable agents serving clinicians, patients, and administrative teams.

“Outshift is proud to collaborate with Infinitus and AI-native innovators across the ecosystem,” said Papi Menon, Chief Product Officer and Vice President of Product Management for Outshift by Cisco. “Together, we can build infrastructure that elevates the consumer experience, reduces administrative burden, and streamlines complex workflows that drive cost and inefficiency in care delivery.”

Interoperability remains a core focus for Infinitus. The company’s AI agents are built on open standards, including the Model Context Protocol (MCP) and Agent-to-Agent (A2A), which support secure and seamless integration within orchestration environments. As part of this effort, Infinitus has contributed to AGNTCY, an open-source framework under the Linux Foundation, to advance interoperability and shared standards for what it terms the “Internet of Agents.” Through AGNTCY, Infinitus’ MCP implementation is now published in the Agent Directory, enabling healthcare AI systems to function cohesively and securely across various platforms.

The announcement follows other collaborations, including an expanded partnership with Salesforce to automate payor-facing workflows in Health Cloud and Life Sciences Cloud, as well as an initiative with IBM to integrate agentic AI into specialty pharmacy at scale.

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