Ellipsis Health Raises $45Mn to Expand AI-Driven Care Management

The startup aims to address persistent challenges in healthcare staffing and improve management for patients with complex physical, behavioral, and social needs who drive significant healthcare costs.

Ellipsis Health secured $45 million in a Series A funding round led by Salesforce, Khosla Ventures, and CVS Health Ventures to advance its AI-powered care management platform, Sage.

The startup aims to address persistent challenges in healthcare staffing and improve management for patients with complex physical, behavioral, and social needs who drive significant healthcare costs.

Sage is designed to augment care management by conducting health risk assessments, providing post-discharge follow-ups, coordinating care transitions, and offering additional patient engagement activities such as ‘tuck-in’ calls. The company highlighted that Sage operates continuously, expanding staffing capacity while aiming to reduce operational costs.

Built on proprietary "Empathy Engine" technology and trained with vocal biomarker data from millions of clinical calls, Sage differentiates itself from traditional voice assistants by adjusting tone and approach according to a patient’s emotional and mental health state. This feature aims to maintain patient engagement and facilitate behavioral change.

Mainul Mondal, CEO and founder of Ellipsis Health, stated, "Sage derives the clinical understanding from our experience developing vocal biomarkers in case management conversations and builds an empathetic, longitudinal care journey by leveraging Salesforce's Health Cloud with its clinical partners, which meets the needs of high-risk, high-cost members."

Mondal further added, "Sage alleviates staffing shortages, rising costs, and increasing patient needs by linking with the Salesforce Health Cloud workflow engine to seamlessly integrate into existing clinical operations, delivering measurable improvements in healthcare operations and patient outcomes."

The startup plans to use the funding to expand Sage’s adoption among healthcare providers, payers, and care management organizations and deepen AI capabilities and clinical integrations.

Hal Paz, M.D., of Khosla Ventures commented, "Voice-based care management has become essential, but it's nearly impossible to scale cost-effectively or without significant loss of quality. Sage stands apart by training its AI on real clinical conversations, enabling emotionally intelligent, context-aware support, even for the most complex patients."

Ellipsis Health’s technology reportedly reduces administrative tasks by 60%, accelerates program enrollment by sixfold, and yields a fourfold return on investment, reflecting its potential impact on care management amid growing healthcare workforce challenges.

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