CVS Health Launches New App to Streamline Pharmacy & Health Benefits Management

The platform integrates services across CVS pharmacies, Caremark mail orders, and CVS Specialty, offering users greater transparency into prescription costs and order status.

CVS Health has introduced a new mobile app designed to simplify health benefits, pharmacy management, and prescription tracking for its users.

The platform integrates services across CVS pharmacies, Caremark mail orders, and CVS Specialty, offering users greater transparency into prescription costs and order status.

The application allows users to monitor prescriptions for themselves and family members, schedule immunizations, and access benefits details from Aetna and Caremark.

CVS Health's senior vice president and chief digital and technology officer, Tony Ambrozie, said, “We want that app to be the center of all the digital interactions that consumers … have with us. One place everybody knows to go to and get everything we can provide for them.”

The redesigned home screen offers personalized recommendations, including reminders for medication refills, upcoming appointments, and cost-saving opportunities.

Additionally, the app integrates an AI-powered search tool to connect users with relevant CVS services, third-party products, and educational resources.

Throughout 2024, CVS rolled out several new features, leading to a 22% increase in active users and a 23% rise in app downloads. Ambrozie noted that while initial updates were met with some hesitation, users have increasingly embraced the new digital experience.

CVS plans to introduce enhancements, including additional tools for managing chronic conditions, personalized cost-saving recommendations, and expanded support for copay programs.

The company is also developing an AI chatbot to assist users with prescription orders, status updates, and refills, alongside deeper integration with Aetna and Caremark services.

Stay tuned for more such updates on Digital Health News