Bupa Care Connect Joins Hands with InterSystems to Boost Unified Digital Healthcare Platform

The initiative is designed to boost service accessibility, streamline care coordination, strengthen clinical decision-making, optimise operational workflows, and boost patient engagement.

Bupa CareConnect, a leading healthcare provider under the Bupa Arabia umbrella, has entered into a strategic partnership with Boston-based InterSystems, a global leader in data-driven healthcare technology.

Through this collaboration, both healthcare organisations aim to deploy the InterSystems TrakCare unified health information system across Bupa CareConnect for its virtual clinic, home healthcare, and physical clinics as its core platform to strengthen digital healthcare delivery and improve patient outcomes.

The new initiative is designed to enhance service accessibility, streamline care coordination, strengthen clinical decision-making, optimise operational workflows, and boost patient engagement across every stage of care.

Commenting on the new collaboration, Dr. Abdullah Khafagy, Executive Director, Medical, Bupa CareConnect, said, “This partnership marks an important step toward delivering a seamless, digitally connected care experience for our members, with TrakCare enabling enhanced quality, efficiency, and accessibility across our virtual, home, and physical care services.”

As per the partnership agreement, the TrakCare platform will be leveraged to integrate clinical and administrative processes across virtual and physical care settings, improve interoperability with third-party systems, and strengthen governance and ensure regulatory compliance within Saudi Arabia.

Further, the platform also features analytics and AI-enabled capabilities designed to support operational planning and preventive care initiatives.

Reflecting his thoughts on the partnership, Ali Abi Raad, Managing Director, Middle East, India & South Africa, InterSystems, said, “We are proud to partner with Bupa CareConnect to deliver a future‑ready health information system, TrakCare provides the secure, interoperable, and analytics‑rich platform BCC needs to scale innovative models of care today, and for AI‑enabled capabilities that will further personalize care and elevate outcomes across the Kingdom.”

Currently, BCC serves more than 123,000 patients each year across 10 cities through six clinical specialties. The company plans to expand its network to six locations by 2026.

Stay tuned for more such updates on Digital Health News