AvaSure Unveils AI-Powered Virtual Care Assistant at HIMSS25

Built on AvaSure’s Intelligent Virtual Care Platform and integrated with Oracle Cloud Infrastructure (OCI) and NVIDIA’s AI tools, the assistant is expected to become commercially available in late 2025.

At the HIMSS25 Global Health Conference, AvaSure introduced Vicky, an AI-powered virtual care assistant designed to assist hospitals in managing patient requests and streamlining clinical workflows.

Built on AvaSure’s Intelligent Virtual Care Platform and integrated with Oracle Cloud Infrastructure (OCI) and NVIDIA’s AI tools, the assistant is expected to become commercially available in late 2025.

AvaSure’s virtual assistant functions as an interactive bedside avatar, capable of categorizing patient requests based on urgency. The AI system differentiates between clinical and operational needs, ensuring that urgent issues like chest pain are immediately flagged for hospital staff. At the same time, non-clinical requests, such as room temperature adjustments, are routed to the appropriate department.

Brad Smith, principal product manager of AI strategy at AvaSure, highlighted the significance of patient and clinician input in developing the technology.

"This deep collaboration has allowed us to build a virtual assistant that goes beyond simply responding to requests—it provides critical decision support, helping prioritize what matters most. By leveraging the power of AI, we are enhancing clinical workflows and improving patient care, creating a more supportive and efficient healthcare environment for all," Smith said.

Reducing Response Delays & Clinician Burden

With hospitals facing increasing pressures to balance patient care with operational demands, AvaSure aims to ease the workload on healthcare staff through AI-driven automation. Centralizing patient requests into a dashboard allows hospital teams to allocate resources more efficiently and respond to needs more promptly.

Adam McMullin, CEO of AvaSure, emphasized the importance of AI in addressing healthcare challenges.

"The future of healthcare demands smart, responsive solutions that assist clinicians and improve the patient experience. The AvaSure Virtual Care Assistant is our response to the growing needs of hospitals and healthcare teams—enabling a more efficient, organized, and compassionate care environment," McMullin said.

AvaSure has a history of integrating AI into hospital operations, with its virtual nursing and virtual sitting solutions currently used in over 1,100 hospitals. Last year, the company expanded its AI capabilities by acquiring Ouva’s smart room solutions.

With the planned rollout of "Vicky" in late 2025, AvaSure aims to further optimize hospital workflows and enhance patient care through AI-driven automation.