Firstsource Solutions Acquires US Telehealth Firm TeleMedik for Up to $3 Mn

The company currently integrates digital platforms and generative AI tools with clinical operations and utilization management into a unified service model covering intake, authorization, care coordination, clinical intervention and ongoing member engagement.

Firstsource Solutions's step-down subsidiary, Firstsource Health Plans and Healthcare Services LLC, has acquired 100 percent ownership in TeleMedik, a Puerto Rico-based outsourced services firm focused on healthcare and telehealth solutions.

The acquisition was completed through a share purchase agreement with TeleMedik’s shareholders for a total consideration of up to $3 million, comprising upfront payments and performance-linked earn-outs. The transaction was executed and closed on January 13, 2026, with the entire consideration to be settled in cash.

Following the completion of the deal, TeleMedik will operate as a subsidiary of Firstsource Health Plans and Healthcare Services and will also become a step-down subsidiary of Firstsource Solutions.

The company said the acquisition strengthens its fully integrated Business Process as a Service platform, known internally as BPaaS++, by adding deeper digital, clinical and operational capabilities for health plan clients.

Firstsource said the transaction is aligned with the needs of US health plans facing higher utilization levels, rising healthcare costs and increasing financial pressure.

The company currently integrates digital platforms and generative AI tools with clinical operations and utilization management into a unified service model covering intake, authorization, care coordination, clinical intervention and ongoing member engagement.

The acquisition combines Firstsource’s AI-driven automation capabilities with TeleMedik’s operational presence in Puerto Rico and across the United States. The combined platform is expected to help health plan clients improve clinical outcomes, reduce administrative costs and enhance experiences for members and providers.

Firstsource said the deal also expands its access to the US payer-provider ecosystem, supported by TeleMedik’s established delivery footprint, particularly in Puerto Rico. The expanded platform is positioned to support Medicaid, Medicare Advantage and dual-eligible populations, including Spanish-speaking and underserved communities.

The company added that the acquisition is expected to reduce operational risk, strengthen business continuity and enhance service delivery across utilisation management, care management, disease management and population health. Integration of technology platforms is expected to improve administrative efficiency, accelerate onboarding of new operations, enhance quality metrics and lower costs for clients.

TeleMedik operates in the US healthcare contact centre segment and delivers technology-led healthcare and telehealth services. It was incorporated on December 26, 1995, and operates across Puerto Rico and the United States.

The company reported revenue of $14.8 million for the period January 2024 to December 2024, compared with $14.2 million in the previous year and $12.7 million in the year ended December 2022.

Commenting on the acquisition, Sanjiv Goenka, Chairman of RPSG Group and Firstsource, said the company remains focused on driving innovation in healthcare through intelligent automation and emerging technologies. He added that the acquisition strengthens Firstsource’s presence in the US healthcare market and enhances its digital capabilities across the value chain.

Joaquín Fernández-Quintero, President and Chief Executive Officer of TeleMedik Group, said the company looks forward to joining Firstsource and leveraging its global reach, technology investments and delivery capabilities. He added that the combination will enable both organisations to better serve health plan clients and the broader healthcare ecosystem across Puerto Rico and the United States.

Firstsource clarified that the transaction does not qualify as a related party transaction and that neither the promoter nor the promoter group has any interest in TeleMedik. The company also said no governmental or regulatory approvals were required to complete the acquisition.

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