Epic Launches Conversational AI Tool to Simplify Appointment Scheduling via Text

The rollout is part of Epic's broader effort to embed agentic AI across clinical applications to reduce friction in healthcare interactions and enhance patient engagement.

Epic Systems has introduced a conversational AI tool designed to help health systems streamline patient engagement by scheduling follow-up appointments via SMS.

The AI-powered agent can initiate a scheduling conversation in just 20 seconds, significantly reducing administrative burden and improving patient accessibility.

According to Epic, when a follow-up is due, the AI agent sends a personalized text, such as, "Kara, we are reaching out to you to help you book your follow-up consult with a nutritionist. Would you like to schedule this visit now? Reply STOP to opt out."

If the patient responds affirmatively, the tool immediately offers appointment slots via text. Once a selection is made, it sends a confirmation message with a link to MyChart for more details or to check into a virtual appointment.

The company announced that some early-adopter healthcare providers have already begun using the tool, with patients expected to start receiving these messages soon.

The rollout is part of Epic's broader effort to embed agentic AI across clinical applications to reduce friction in healthcare interactions and enhance patient engagement.

AI Agents Extend Beyond Scheduling

Epic highlighted this development during the HIMSS25 conference in March, where executives outlined how AI agents are being integrated into clinical workflows.

Seth Howard, executive vice president of research and development at Epic, explained that such tools can assist with pre-visit preparation, identify pending tasks like lab tests, help schedule them, and generate easy-to-read summaries for providers and patients alike.

In addition to scheduling, Epic is working on AI assistants for post-surgical follow-ups and other complex care journeys. These autonomous AI tools can summarize clinical data, communicate with patients, and automate routine interactions.

Garrett Adams, vice president of R&D at Epic, stated that these capabilities will enhance patient experiences and streamline clinical operations across healthcare systems.

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