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Medanta CEO Bats for Amalgamation of Digital & Physical Healthcare for a Holistic Patient Experience

Written by : Jayati Dubey

November 25, 2023

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Sahni highlighted the growing role of technology in healthcare and patients' increasing acceptance of digital solutions. He urged healthcare professionals to embrace digital practices and emphasised the importance of integrating digital and physical healthcare.

There has been a continuous increasing adoption of technology in the healthcare sector and also a remarkable surge in patients' receptiveness to digital health solutions, said Pankaj Sahni, CEO of Medanta.

He further urged healthcare professionals to embrace digital healthcare practices, highlighting the importance of merging digital and physical healthcare for a holistic patient experience.

During the 20th CII Health Summit in New Delhi on November 25th, the Medanta CEO emphasised the pivotal role of innovation and technology in healthcare, noting that Medanta had initiated telemedicine services even before the onset of the COVID-19 pandemic. Sahni highlighted the importance of executing innovative solutions to enhance healthcare delivery.

As per Sahni, Medanta has strategically established a telemedicine command centre in Lucknow and formed partnerships with smaller hospitals to address critical care needs in remote areas and small cities. The approach involves a seamless integration of digital and physical healthcare, ensuring comprehensive patient care.

One of the challenges Sahni addressed is the need for more skilled healthcare professionals. To overcome this, Medanta leverages technologies such as AI to optimise healthcare services and bridge the skill gap.

The CEO underscored the significance of maintaining trust and relationships between patients and doctors, placing it at the core of healthcare innovations. The approach involves innovating around this core relationship to ensure a patient-centric healthcare experience.

As technology continues to shape the healthcare landscape, Medanta remains at the forefront of the industry, blending digital advancements with traditional healthcare practices to provide accessible and innovative solutions for patients, noted the CEO.

In the realm of digital healthcare, telemedicine has been playing a crucial role. This is evident in the case of some health tech companies and hospitals, including Apollo, Medanta and a few others and even government initiatives, such as Tele-MANAS.

Last month, Hyderabad-based HealthNet Global (HNG), a health tech company, unveiled the Tele-ICU program at Apollo Spectra Hospitals in New Delhi, marking an advancement in critical care services. This program connects Apollo Spectra's ICU facility with the Apollo Hyderabad Command Centre, empowering healthcare providers to deliver expert medical attention regardless of location.

Talking on the same ground, in August this year, Medanta collaborated with GE Healthcare, a global leader in healthcare technology, to launch Tele-ICU services nationwide.

The Tele-ICU system will be powered by GE Healthcare's Mural platform, which provides real-time data analytics, predictive analytics, and clinical decision support tools to critical care specialists. It will also feature audio-visual communication tools, such as high-definition cameras and microphones, to facilitate remote consultations and patient monitoring.

About Chime India

The College of Healthcare Information Management Executives (CHIME) is an executive organization dedicated to serving senior digital health leaders. CHIME includes more than 5,000 members in 56 countries and two US territories and partners with over 150 healthcare IT businesses and professional services firms. CHIME enables its members and business partners to collaborate, exchange ideas, develop professionally and advocate the effective use of information management to improve the health and care throughout the communities they serve. CHIME's members are chief information officers (CIOs), chief medical information officers (CMIOs), chief nursing information officers (CNIOs), chief innovation officers (CIOs), chief digital officers (CDOs), and other senior healthcare leaders. The CHIME India Chapter became the first international chapter outside North America in 2016 and is now a community of over 70+ members in India. For more information, please visit


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