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ChatGPT a Boon or Bane for Healthcare

Written by : Arun Ramalingam

April 21, 2023

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In the grand and intricate world of healthcare, what role can AI services like ChatGPT play?

ChatGPT, a language model based on the GPT-3.5 architecture, has been playing an increasingly important role in the healthcare industry. As a conversational AI system, it can interact with patients and healthcare professionals to provide personalized support and assistance, as well as help streamline administrative tasks.

One of the key ways ChatGPT is being used in healthcare is in patient engagement and education. By interacting with patients in a conversational manner, ChatGPT can help them understand their health conditions, medications, and treatment options. It can also answer their questions and provide guidance on how to manage their health more effectively. This can lead to better patient outcomes and more informed healthcare decisions.


Another way ChatGPT is being used in healthcare is in virtual triage and screening. With the ongoing COVID-19 pandemic, there has been a surge in demand for remote healthcare services. ChatGPT can help manage this demand by screening patients for COVID-19 symptoms and providing information on testing and treatment options. It can also help direct patients to the appropriate healthcare provider, whether it be an in-person visit or a virtual consultation.

The CIO of Medanta Medicity, Rajiv Sikka viewed AI language models like ChatGPT as an instrumental tool in healthcare stating

As a human, the physician is limited by the number of patients seen in their lifetime, and it is very difficult to relate to their countless health variables. This is the space where ChatGPT can succeed by processing millions of patient encounters having countless health variables of not only one physician but of other physicians too. So to a large extent, the hype around it is warranted and technology must be explored

ChatGPT is also being used to help healthcare professionals with administrative tasks. For example, it can assist with scheduling appointments, filling out forms, and managing patient records. This can help free up time for healthcare professionals to focus on more critical tasks, such as patient care. Furthermore, ChatGPT is being used to support mental health and wellness. Interacting with patients in a conversational manner, can provide emotional support and assist with mental health screening and assessment. It can also provide resources and referrals for mental health treatment.

One potential area of concern with the use of ChatGPT in healthcare is patient privacy and data security. As with any technology that collects and stores personal health information, there is a risk of data breaches and privacy violations. It is important for healthcare organizations to implement strong security measures and ensure that patient data is protected. In accordance with this AI services like ChatGPT are not ready or at a level to accurately provide medical information on their own. Given the many data points that they collect over the internet, the solutions they provide may be skewed. In order to prevent this Ai services like chatGPT must be trained on medical data points exclusively, this would reduce the opportunity for risk, therefore, limiting the number of errors it makes.

Overall, ChatGPT is playing an increasingly important role in the healthcare industry. Providing personalized support and assistance to patients and healthcare professionals has the potential to improve patient outcomes, streamline administrative tasks, and support mental health and wellness. While there are some potential concerns with patient privacy and data security, these risks can be managed through proper security measures and protocols. As technology continues to advance, it is likely that ChatGPT will become an even more integral part of the healthcare industry.


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