Epic initiated a comprehensive overhaul of its user engagement with third-party applications in the previous year. The company's strategic shift saw fruition in early December when it announced a strategic shutdown and subsequent rejuvenation of its App Market, setting its sights on an anticipated relaunch in the year 2023. The introduction of the "Connection Hub," a dedicated platform enabling developers connected to Epic to autonomously validate their attainment of data exchange milestones.
Epic's commitment to fostering third-party partnerships is underscored by its new program "Partners and Pals," designed to facilitate seamless collaborations between external developers and Epic and subsequently healthcare staff. This commitment is further reflected in the innovative "Connection Hub," poised to serve as a dynamic repository, showcasing products that have independently attested to their live integration with the Epic ecosystem.
One of the pioneering "Pals" in this novel endeavor is Abridge, an emergent startup pioneering AI-driven documentation solutions. Leveraging artificial intelligence, Abridge offers a unique tool capable of recording patient interactions and subsequently generating comprehensive notes. The strategic partnership with Epic has enabled Abridge to seamlessly integrate its technology into Epic's clinical workflows, a synergy anticipated to significantly enhance provider efficiency
The partnership landscape broadens as Epic embarks on ventures with other AI-enabled clinical documentation entities. In collaboration with Microsoft's Nuance, Epic is set to unveil DAX Express, an innovative tool adept at transcribing and auto-populating medical records with doctor-patient dialogues. This product, slated for a private preview in the upcoming months, marks another milestone in the ever-evolving partnership landscape between the two industry giants.
Talkdesk emerged as the newest "pal" in the "Partnership and Pals" program, joining forces with Epic on August 21st. Renowned for its AI-powered cloud contact center, Talkdesk brings its expertise to the table through its "Talkdesk Healthcare Experience Cloud." This cloud platform is set to seamlessly integrate into Epic's existing and upcoming features within the Cheers CRM suite.
The College of Healthcare Information Management Executives (CHIME) is an executive organization dedicated to serving senior digital health leaders. CHIME includes more than 5,000 members in 56 countries and two US territories and partners with over 150 healthcare IT businesses and professional services firms. CHIME enables its members and business partners to collaborate, exchange ideas, develop professionally and advocate the effective use of information management to improve the health and care throughout the communities they serve. CHIME's members are chief information officers (CIOs), chief medical information officers (CMIOs), chief nursing information officers (CNIOs), chief innovation officers (CIOs), chief digital officers (CDOs), and other senior healthcare leaders. The CHIME India Chapter became the first international chapter outside North America in 2016 and is now a community of over 70+ members in India. For more information, please visit www.chimecentral.org