Care Hospitals, Tech Mahindra Roll Out 24/7 Multilingual Patient Support Service

The facility is staffed by 100 trained professionals and will provide support in 10 languages, handling appointments, emergencies, and follow-ups for patients across the nation.

Care Hospitals has partnered with Tech Mahindra to launch a 24/7 multilingual call center aimed at improving patient access and service standards across its network.

Currently, the facility is staffed by 100 trained professionals and will provide support in 10 languages, handling appointments, emergencies, and follow-ups for patients across the nation.

Vijay Sethi, chief patient experience officer at Care Hospitals, said, “The new call center reflects our commitment to making quality healthcare more accessible and responsive. It ensures that every patient, regardless of location, can connect with us quickly and reliably.”

Multilingual Patient Support

The call center has been developed with integrated customer relationship management systems, real-time scheduling, and round-the-clock coverage.

Vinod Raman, group chief technology officer at QCIL, said, “We have built this center on a foundation of integrated technology. With cutting-edge CRM systems and real-time scheduling, we are ensuring patients get seamless access to care, while our teams can respond faster and more effectively.”

According to the hospital, the center has been built on integrated technology systems to deliver faster response times and seamless patient interactions.

Sanjay Ghura, vice president of operations at Tech Mahindra, noted, “Our expertise in running large-scale call center operations will help deliver a best-in-class patient experience and set new benchmarks in healthcare service delivery.”

Tech Mahindra will manage operations, staffing, and processes at the facility, while the system has been designed with scalability to handle higher call volumes in the future.

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