WestCX Unveils Agentic AI Solution to Streamline Pharmacy Operations

Available through WestCX’s Mosaicx and TeleVox brands, the solution integrates conversational and agentic AI to automate patient communications, support medication adherence, and reduce administrative strain on pharmacy staff.

WestCX, a part of West Technology Group, has announced the launch of its agentic AI solution designed to optimize pharmacy-patient interactions and streamline operational workflows.

Available through WestCX’s Mosaicx and TeleVox brands, the solution integrates conversational and agentic AI to automate patient communications, support medication adherence, and reduce administrative strain on pharmacy staff.

The company’s secure platform enables personalized, multichannel interactions aimed at improving patient engagement and operational efficiency.

The system automates repetitive inbound calls, allowing staff to prioritize critical care tasks. Its agentic capabilities adapt outreach based on patient behavior and context, helping pharmacies manage prescription refills, pickup reminders, and vaccine outreach.

Early adopters have reported significant operational improvements, including up to 80% automation of standard inquiries such as refills and FAQs, a 20–35% rise in refill rates, and higher adherence to medication and vaccine schedules. The automation has also led to thousands of staff hours saved annually, reducing burnout among pharmacy workers.

“Pharmacies sit at the front line of patient care, yet their teams are often stretched thin managing administrative and repetitive tasks,” said Sam Meckey, president of WestCX. “With this solution, those fragmented interactions become seamless and directly support critical operational metrics like improved medication adherence and reduced return-to-stock events. Patients get the right message and care at the right time, and pharmacies see stronger loyalty, higher foot traffic, and proven revenue growth.”

The solution also provides patients with features such as smart map links for easier pickups, integrated web payments, and pickup barcodes to reduce wait times. For pharmacies, embedded analytics and AI-driven optimization allow ongoing performance refinement and sustained adherence outcomes.

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