Wellstar Health System Enhances Patient Check-In Efficiency with CLEAR1 Digital Platform

Wellstar became the first health system in the U.S. to deploy CLEAR1 for check-in, integrating the system with Epic Welcome to facilitate seamless use at kiosks and handheld tablets.

Wellstar Health System has partnered with CLEAR (NYSE: YOU) to implement CLEAR1, a digital identity platform designed to modernize patient check-ins and improve operational efficiency across its facilities.

The integration addresses persistent challenges in patient registration, where manual lookups, paper forms, and repetitive data entry create friction for both patients and staff. 

Wellstar became the first health system in the U.S. to deploy CLEAR1 for check-in, integrating the system with Epic Welcome to facilitate seamless use at kiosks and handheld tablets.

Since its initial launch at Avalon Health Park in May 2024, the digital check-in system has been implemented at Wellstar North Fulton Medical Center—the first hospital nationwide to use CLEAR1—and five outpatient facilities, with plans to expand to more than 150 locations. Future use cases include MyChart account creation and recovery, workforce account recovery, and online scheduling.

“CLEAR’s focus is on making everyday experiences both safer and easier, and our work with Wellstar is helping pave the way for the future of modern patient experiences," said Caryn Seidman Becker, CEO of CLEAR. “We are excited about the growth opportunities ahead and the many ways we can support health systems to improve patient and staff experiences and create a more integrated healthcare future.”

Dr. Hank Capps, EVP and Chief Information and Digital Officer for Wellstar Health System, highlighted the operational impact: “The results of the study speak for themselves. By leveraging CLEAR1’s technology we introduced a modern, digital check-in experience that saves patients and team members time, reduces administrative costs, and streamlines the check-in process for everyone. Wellstar partnered with CLEAR because we are committed to investing in technologies that elevate the patient experience, alleviate the stress on staff, and reduce friction across every part of the patient journey.”

Key outcomes from the CLEAR1 implementation include a rise in digital check-in adoption from 2% to 10%, with 73% of patients indicating they would use the system again. Operationally, more than 1,500 staff hours were freed within six months, allowing employees to focus on complex patient needs. Additionally, linking appointments to verified identities helped resolve duplicate patient records, reducing administrative rework and projected to save $2 million for every 25,000 patients verified.

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