Transforming Healthcare Operations: Bridging Efficiency with Patient-Centric Care
By- Archna Gupta, Group Head – Operations & Service Excellence Preventive Health, Apollo Hospitals
The healthcare sector is in the midst of a transformation, where the demand for operational efficiency must align with an unwavering focus on patient-centric care. As someone who transitioned from the hospitality industry to healthcare, my journey has been defined by a singular realization: clinical excellence, operational excellence and service excellence are not mutually exclusive; in fact, they must co-exist to drive meaningful patient outcomes.
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