Infinitus Launches Agentic AI Member Support Suite for Health Plans

The company said the new Agentic AI Member Services Suite is aimed at addressing rising call center volumes and increasing expectations for digital-first healthcare experiences.

Infinitus has launched a new suite of agentic artificial intelligence tools designed to support health plans by automating routine member services and improving engagement through personalized communications.

The company said the new Agentic AI Member Services Suite is aimed at addressing rising call center volumes and increasing expectations for digital-first healthcare experiences.

The AI-powered agents provide health plan members with round-the-clock access to support for common administrative questions, including drug coverage, provider eligibility, and plan benefits. The tools are also designed to assist with member onboarding, triage incoming questions, and help members navigate care options. According to the company, the suite operates across both messaging and voice channels, allowing AI agents to proactively reach out to members when needed.

Health plans are facing growing pressure to manage operational costs while meeting consumer demands for faster and more convenient service. Infinitus positions its agentic AI as a way to scale member services without expanding call center staff. The company focuses on supporting payer organizations that are seeing higher inbound call volumes and increased scrutiny around member satisfaction metrics.

The AI agents are designed to maintain context across interactions, which Infinitus says can be particularly relevant for members with chronic conditions or complex medical histories. By retaining information from prior interactions, the system aims to reduce repeated explanations during coverage-related inquiries, such as those involving specialist visits, imaging services, or specialty medications.

Infinitus reports that its AI agents demonstrate higher efficiency compared to human agents for certain tasks. The company stated that its AI agents are 18% more efficient in select workflows and that 90% of users have rated the AI voice agent positively. These performance claims were not independently verified.

In a statement, Infinitus CEO and co-founder Ankit Jain said the new suite is intended to change how health plans approach member interactions, shifting routine service functions toward automated support while allowing care teams to focus on more complex issues.

The launch builds on Infinitus’ earlier product developments. In December, the company introduced a new generation of patient-facing clinical AI agents designed to extend care teams by providing education and guidance to patients. Those agents were also trained to operate in Spanish with what the company described as a high level of clinical rigor.

Infinitus specializes in AI tools for healthcare call centers and payer workflows, with a focus on automating inbound communication and administrative processes across member services operations.

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