CVS Launches AI Learning Academy to Train Workforce on Practical AI Use
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The initiative, developed jointly by CVS Health’s human resources and technology leadership teams, is designed to go beyond traditional training programs.
CVS Health has launched an internal AI Learning Academy aimed at training its workforce on the practical use of artificial intelligence across daily operations, as the company deepens its adoption of the technology in healthcare and corporate functions.
The initiative, developed jointly by CVS Health’s human resources and technology leadership teams, is designed to go beyond traditional training programs. It focuses on building employee understanding of what AI can and cannot do, and how it integrates into existing workflows.
Greg Karanastasis, senior vice president for talent and development at CVS Health, said the program was created to build confidence among employees rather than simply deliver technical instruction. The goal is to help workers understand how AI will influence everyday tasks and decision-making processes across roles.
Sherif Kamel, chief digital and technology officer for corporate functions, said the academy also addresses employee concerns around job security as AI adoption expands across industries. According to him, the program emphasizes that AI is intended to support employees by automating repetitive tasks rather than replacing human roles.
The AI Learning Academy includes customized training modules tailored to specific teams, including pharmacy, finance, and corporate functions. Each program highlights relevant use cases to ensure employees can apply AI concepts directly to their work environments.
The training also includes sessions on AI literacy and responsible usage, along with discussions on ethical considerations and safe implementation practices. External speakers are also involved to provide broader industry perspectives.
Karanastasis said the training structure breaks down workflows into individual tasks to identify where AI can be effectively applied. Leadership participation has also been included to ensure alignment between management and frontline employees.
According to Kamel, employees at CVS fall into varying groups, ranging from early adopters of AI tools to those hesitant or resistant to using the technology. The academy is structured to address both segments through targeted engagement and role-specific examples.
He added that the program is also intended to provide long-term value to employees by equipping them with AI-related skills that remain relevant beyond their tenure at the company, as demand for AI proficiency continues to grow across industries.
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