India’s Monthly Forum for Visionaries Shaping the Future of Healthcare

A platform where leaders across the healthcare ecosystem come together to examine what is shifting, what is slowing down, and what must accelerate as India builds its next generation of digital health infrastructure.

June's Town Hall

Voice-First Care: Building Patient-Centered Hospitals with Conversational AI

Digital Health AI in Healthcare Interoperability Clinical Workflows Patient Experience Virtual Care Health Policy

Presented by

Nanda Kishore CIO-IT, Continental Hospitals
Rahul Datta Group Chief Operating Officer (COO), Ankura Hospital
Dr. R J V S Sai Mahadev Unit Head and Medical Operation, Renova Hospitals
Wing Commander M K Bose CEO, Amor Hospitals, Hyderabad
Surg Capt. Dr. Vijaya Kumar Bodasingu Executive Director, KIMS Hospitals
Join us On
Tuesday June 30, 2026 3:00 PM - 4:00 PM IST

A New Conversation for a New Healthcare Landscape

India’s healthcare sector is undergoing a structural transformation. Digital systems are maturing, data ecosystems are evolving, and new models of care are emerging. At the same time, foundational gaps, operational pressure, and rising expectations continue to test the system’s readiness.

The DHN Town Hall Series is created to bring clarity, perspective, and direction to this moment.

Every quarter, we bring together decision-makers, innovators, operators, and strategic leaders who are shaping how healthcare is delivered, scaled, and strengthened in India.

This is a space for real conversations grounded in real experience- not theory, not pitches, not presentations.

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A Cross-Ecosystem View of India’s Digital Health Trajectory

Every session goes deep into the realities driving healthcare transformation

  • How technology is reshaping care delivery
  • Where digital systems are creating value- and where they’re failing
  • What leaders are learning from real deployments
  • How patient expectations, AI adoption, data integrity, security, and operations are evolving
  • What organisational capabilities must strengthen to sustain progress
  • What risks and opportunities the next quarter brings

It is a platform built for professionals who want to understand not just where healthcare is going, but what it will take to get there.

The global AI voice agents in healthcare market was valued at $468 million in 2024 and is projected to reach $3.18 billion by 2030, growing at a CAGR of ~38% with hospitals and health systems accounting for nearly 42% of end use. For India specifically, between 26 and 32% of scheduled OPD appointments at mid-to-large hospitals are no-shows, a recoverable operational and revenue problem. Multilingual capability is a competitive differentiator, not a nice-to-have. In diverse patient populations, and particularly in India, a voice agent that handles only English leaves significant patient engagement and operational value on the table.

Learning Objectives:

  • The broken patient communication loop, where do hospitals lose patients between scheduling, care, and follow-up?
  • Voice AI in Indian hospitals: What use cases are live and delivering ROI? (Appointment reminders, post-discharge calls, chronic care check-ins, multilingual triage)
  • The CIO + CNO + COO triangle: who owns the patient engagement tech stack?
  • DPDP, ABDM & consent: what compliance guardrails matter for deploying voice agents?
  • What “good” looks like: metrics that actually move (no-show rates, CSAT, call deflection, revenue recovery)

Designed for Depth, Clarity, and Real Outcomes

Opening Perspective

A distilled view of the quarter’s most important shifts in digital health.

Leadership Dialogue

A live discussion with respected voices across healthcare- reflecting operational realities, strategic choices, and lessons learned.

Spotlight Insight

A focused segment on a theme emerging strongly that quarter.

The Quarterly Outlook

Risks to watch, opportunities to leverage, and priorities leaders must focus on.

Closing Synthesis

A concise summary of what must guide the ecosystem in the next 90 days.

Who
Participates?

This platform brings together stakeholders across the healthcare landscape - from those architecting digital systems to those executing on the ground - creating a unified space for insight, alignment, and forward direction.

About Digital Health News (DHN)

The Backbone of HealthTech Intelligence

Transformation begins with the right information—and DHN is where it all starts. As India’s most trusted media voice in digital health, DHN delivers sharp, researched, data-driven, and forward-looking content & information that cuts through the noise and empowers decision-makers across the healthcare ecosystem. From regulatory shifts and AI breakthroughs to startup movements and global healthtech trends, DHN doesn't just report the news—it decodes what it means for India’s healthcare future.

The DHN Town Hall Series is an extension of that mission, a platform that brings together the people building India’s next chapter in health technology.